The AFRA, or the Australian Furniture Removers Association, is comprised of accredited members in the furniture removal industry. Removalist companies all over Australia can apply to be a part of the AFRA, and some companies that carry out Brisbane removals have applied and been accepted into the AFRA.
Not all removalist companies can be a part of the Australian Furniture Removers Association, however. Furniture removal companies that wish to become a member of the AFRA must undergo a comprehensive application process. In addition to this, the furniture removal must concur to always follow the AFRA Code of Conduct. The AFRA Code of Conduct was designed to set high standards for removalist companies—standards that ensure customers will be satisfied with their furniture removal service. These standards apply to various aspects of the removalist company, such as their level of customer service, the calibre of their staff and their staff training, what types of trucks and other equipment they use, and how they deal with customer-company procedures and communication, including disputes.
The aim of the AFRA is to offer services to both consumers and removalist companies. By setting high standards in order to be an AFRA removalist company, customers know they will be getting top-notch furniture removal service. For the removalist companies who are members, the AFRA provides information, advice, and training that helps them maintain the highest calibre of service.
If you are in the Brisbane area and are preparing to move, make sure you check with the AFRA first. In Brisbane, removals should only be done by an AFRA accredited company.